🤔 Curious? We love that.
Frequently asked question
We’ve got answers — even the ones you’re too shy (or tired) to ask.
🛡️ Is using AI to reply to Google reviews allowed under Google’s policies?
Yes! Google encourages businesses to actively engage with customer reviews.
As long as the replies are genuine, helpful, and relevant, it doesn’t matter whether they are written by a human or generated by AI.
Our platform ensures all responses follow Google’s content guidelines — no spam, no fake reviews, and no irrelevant comments.
✅ Compliant with Google’s Review Response Policies
✅ Human oversight always available for sensitive reviews
💡 How does the AI know what to say?
Our AI is trained to write thoughtful, on-brand responses based on the tone you choose (Professional, Friendly, or Witty). It also adapts to the content of each review to make replies feel natural and personal.
🔒 Is my business information safe?
Yes — absolutely. We use encrypted connections and never store sensitive customer data beyond what’s needed to generate review responses securely.
⚙️ Can I edit the AI-generated responses before they are posted?
Definitely! You’ll be able to preview, edit, and approve any AI response. You stay in full control of what’s posted to your Google Business Profile.
🚀 How fast will the platform respond to new reviews?
Almost instantly! Reviews are pulled in real-time or at frequent intervals, and responses can be generated within seconds. You can also set rules like auto-post or manual approval.
🏪 Can I manage multiple business locations from one account?
Yes! Our Premium Plan allows you to add and manage multiple Google Business Profiles all from a single dashboard — perfect for franchises or agencies.
🧠 What happens with negative or low-rated reviews?
Negative reviews (e.g., 1–3 stars) are automatically flagged for manual review. You’ll get a notification so you can personally craft a reply or tweak the AI suggestion if needed.
💬 Do you support platforms other than Google Reviews?
Right now, we focus 100% on Google Business Reviews for the best experience. But integrations with Yelp, Facebook, and TripAdvisor are on our roadmap!
📈 What analytics are included?
Our dashboard shows you trends like average rating over time, response rates, sentiment analysis, and keywords mentioned in reviews — so you can track your reputation at a glance.
🚀 Let AI do the work
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